Shipping
Industrymarket offers free shipping all over India on amount above INR 4000 , we charge flat rate of INR 200 for any orders below INR 4000. We ship through our courier partners (DTDC, Delhivery, Xpressbees, India post parcel) if none of the couriers are available at the location we ship through VRL.
We ship products in 1 or 2 days (excluding Tuesdays and Public holidays), we try our best to ship the products as soon as possible.
The delivery of our products usually takes 4 – 5 business days after shipping and mostly depends on our courier partners.
Refunds & Replacement
In the event that the product arrives damaged, incorrect, or defective on delivery, we kindly request that you contact us within 72 hours of receiving the package so that we can assist you in resolving the issue with a replacement product. In order to claim a replacement product, we require an uncut unboxing video as compulsory evidence.
On rare occasions, returns may be permitted if the product is sealed and returned in its original condition. Please note that cancellations made after shipping will incur a 5% charge of the product value and must be accompanied by an additional double shipping charge.
In the event of a return or refund request, please note that we will proceed with processing the refund once we have received and verified the products at our location.
If the product is not available at the time of replacement, we will initiate a full refund for the amount paid.
Cancellations
Cancellation of order is only allowed prior to dispatch of product, once it is dispatched, the product is subject to return only abiding our aforementioned return policy.
Payments made via payment gateway will take usually a week to refund, the gateway charges will be customer’s responsibility.